Vave Terms and Conditions

Definitions and Interpretation

These terms govern the use of Vave and the services available through vave.com. “Player”, “customer” and “bettor” mean a registered account holder. “Website” means vave.com. If another language version differs from the English version, the English version prevails.

The terms take effect when an account is created and the customer accepts them. Vave may update the terms when necessary; customers should review the current version before using the service.

General Terms

Customers must follow the published betting and game rules. Vave may refuse or cancel a bet, refund a stake, restrict an account or withhold a payment when the rules are breached. A confirmed bet remains valid if the customer loses their connection after submission.

Complaints should be supported by relevant records and submitted promptly. Cyber-live settlement claims must be made within 72 hours after the game ends. Server records are used when resolving a dispute.

Who Can Play

Vave accepts customers aged 18 or over who also meet the legal gambling age in their place of residence. Proof of age or identity may be requested. Each customer is responsible for checking whether access and play are permitted under the laws that apply to them.

Restrictions may change, so customers should check the current operator list before registering or depositing.

Registration and Account Security

Only one account is allowed per customer, family, address, email, IP address and payment method. Duplicate accounts may be closed and associated bonuses, returns or winnings may be reclaimed.

Accounts are personal and may not be sold, transferred or shared. Customers are responsible for their login credentials and must notify support immediately if unauthorised access is suspected. Offensive, commercial or promotional profile names may be replaced or lead to restrictions.

Accepted Currencies

The current official terms list BTC, BCH, ETH, DOGE, LTC, TRX, USDT and XRP as supported account currencies. Games may show EUR or USD approximations, while bets and transactions settle in the selected cryptocurrency equivalent.

Game Rules and Availability

Customers are responsible for understanding the rules and payout information for each game. Some titles may be unavailable in particular jurisdictions because of provider restrictions. VPN use can cause game or connection failures, and the customer accepts the related technical risk.

Deposits

Deposits must come from funds and payment methods controlled by the account holder. Available methods and limits depend on the customer’s location and chosen payment route. Banks or payment providers may charge conversion or processing fees.

Cryptocurrency values and limits can change. Vave is not responsible for funds sent from a third-party account or to an incorrect wallet address. Customers remain responsible for taxes that apply in their jurisdiction.

Withdrawal Policy

Minimum and maximum withdrawals depend on the selected method. Large withdrawals may be divided into instalments, and some methods can take up to three days to process. Cryptocurrency withdrawals are sent to the wallet address supplied with the request.

Vave may verify identity before payment and may request an identity document, proof of address, a selfie, a signed verification image, a phone call or a live video call. The current terms allow 14 days to complete a requested verification.

Deposits must be wagered at least three times for Casino or Live Casino play, or once for Sports, before withdrawal. A win of 50,000 USDT equivalent or more may exceptionally be paid in equal parts over up to 30 days. Manual bank transfers after account closure may carry the fee stated in the current cashier terms.

Refund Policy

Deposit refund requests should be sent to support within 24 hours of the transaction, or within 30 calendar days where unauthorised access is alleged. Bonuses and winnings are deducted before any eligible refund is calculated, and requests below a provider’s minimum may be refused.

Anti-Fraud Policy

Fraud, collusion, chargebacks, false registration details, opposite betting, bonus abuse, exploitation of software errors and other attempts to gain an unfair advantage are prohibited. Vave may restrict or close accounts, void bonuses and winnings, suspend payments and report suspected unlawful activity to the relevant authorities.

Verification may include a phone conversation and review of related accounts, devices, identifiers and play patterns. Promotional abuse includes delayed rounds, opposing wagers, duplicate accounts and strategies designed to separate bonus value from its wagering conditions.

Dormant Accounts

An account with no login activity for 12 consecutive months may be treated as dormant. The current terms allow a monthly administrative charge of 10 USDT equivalent while a positive balance remains. Charges stop when the account is reactivated or the balance reaches zero.

Complaints

Complaints may be submitted through Vave customer support. Unresolved matters can be escalated within the operator and, where applicable, to an independent body or the regulator identified on the official website. Contact support at support@vave.com and complaints at complaints@vave.com.

Disclaimer of Liability

Gambling can result in financial loss. Vave does not guarantee uninterrupted access or error-free software and is not responsible for losses caused by a customer’s equipment, connection or third-party services. Incorrect credits, game results or payments may be corrected using the server record and applicable game rules.

Privacy Notice

Personal information is handled under the Privacy Policy. Security and verification checks may involve service providers and lawful authorities where required.

Responsible Gaming

Gambling should be entertainment, not a source of income or a way to recover debt. Vave provides deposit, loss and wager limits, cooling-off periods and self-exclusion. Details and independent Irish support contacts are available on the Responsible Gaming page.